Refund policy

Returns and Refunds

At Moose Nation, our products are made to order specifically for you.

Because our products are produced on demand, we generally do not accept returns or exchanges for incorrect size selections, changes of mind, or buyer’s remorse, except where required by applicable law.

If your order arrives damaged, defective, or incorrect, please contact us at moosenationstore@gmail.com with your order number, a description of the issue, and clear photographs of the product.

We will review your request and work toward an appropriate resolution, including a replacement or refund where applicable.

Please do not send products back without contacting us first. If a physical return is necessary, we will provide instructions and the appropriate return address.

Nothing in this policy limits your rights under applicable consumer protection laws.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.